Privacy Policy

Last Updated: May 2026

1. Information We Collect

To provide you with a peaceful mountain escape, we collect personal information when you book an adventure, request a quote, or join our playlist community. This includes:

• Contact Details: Name, email address, and phone number.
• Booking Details: Dates of stay and preferred experiences (like S'mores kits or Forest Feasts).
• Payment Information: We do not store credit card numbers on our servers. All payments are processed securely through Stripe.

2. How We Use Your Information

Your data is used solely to facilitate your stay and improve your experience. We use it to:

• Confirm and manage your cabin reservations, as well as any purchased merchandise, experiences, or add-ons.
• Communicate via email or SMS regarding check-in details, purchases, and/or social media interactions.
• Maintain our internal bookkeeping.

3. Disclosure to Third Parties

We believe what happens in the holler stays in the holler. We do not sell your data. We only disclose information to the following parties to complete your transaction:

• Stripe: Our payment processor handles your financial data with PCI-compliant security.
• Zoho: Our financial record system; Used for secure, internal financial record-keeping.
• FAZY Holdings LLC: Our parent company providing management and capital; Used for financial auditing and improving processes.
• Legal Authorities: Only if required by Tennessee law or for transient occupancy tax reporting.

4. Security Practices

We take the security of your "Perfectly Imperfect" retreat seriously. We use industry-standard SSL encryption on our website to protect data in transit. Access to guest information is restricted to our core hosting team for the purpose of managing your stay.

5. Your Rights & Contact

You have the right to request a copy of the data we hold or ask us to delete your contact information after your stay is complete.

For any privacy-related questions, reach out to the Cabin Keepers directly:

Email: hosts@tncabin230.com
Phone/SMS: 423-898-0104